PROWASH LAUNDRY SOLUTIONS, LLC

1. Scope of Services

ProWash provides laundry processing, wash-and-fold, garment handling, and delivery services within Los Angeles County and surrounding areas, subject to operational availability. We reserve the right to modify, limit, or discontinue services at any time.

2. Inherent Risks of Laundry Services

Textiles vary widely in construction, dye composition, and durability. By submitting items to ProWash, you acknowledge that laundering and garment care carry inherent risks, including but not limited to:

• Shrinkage or stretching
• Color bleeding or fading
• Fabric weakening or wear
• Residual staining or odor

We do not warrant or guarantee stain removal or preservation of original garment condition. ProWash is not responsible for defects caused by manufacturer error, prior treatment, undocumented alterations, or missing/inaccurate care labels.

3. Responsibility for Special-Care Items

Clients are solely responsible for identifying items requiring special handling. Unless explicitly approved in writing, ProWash does not assume responsibility for:

• Items labeled “hand wash only” or “dry clean only”
• Delicate or specialty materials (including leather, suede, silk, wool, cashmere)

We reserve the right to decline service for items that present health, safety, or contamination concerns, including but not limited to bed bugs, mold, bodily fluids, hazardous substances, or excessive soil.

4. Claims and Limited Remedies

Any concern regarding missing or damaged items must be reported in writing within five (5) calendar days following delivery. Claims must include a description of the issue and reasonable supporting evidence.

If ProWash determines that loss or damage resulted directly from our negligence, our total responsibility will be limited to the lesser of the item’s reasonable replacement value or $300 per order, as determined by ProWash. This constitutes the Client’s exclusive remedy.

ProWash shall not be liable for indirect, incidental, consequential, exemplary, or punitive damages of any kind.

5. Pickup, Delivery, and Access

Clients must ensure items are accessible at the scheduled pickup location and time. ProWash is not responsible for items left unattended before pickup or after delivery at the Client’s request.

Failed or missed pickups resulting from inaccessible, unsafe, or incorrect locations may result in additional charges. Delivery times are estimates and may be affected by traffic, weather, holidays, or operational constraints.

6. Unclaimed Property

Items remaining unpaid or unclaimed for thirty (30) days following service completion will be deemed abandoned. ProWash may donate, dispose of, or otherwise handle such items without further obligation or liability.

7. Billing and Payment

Unless otherwise agreed in writing, payment is due upon completion of services. ProWash accepts Square, ACH, and check payments. Invoices may be issued weekly, bi-weekly, or monthly based on the agreed billing arrangement.

Late or unpaid balances may result in service interruption, late fees, or collection actions.

8. Cancellations and Service Suspension

Clients must provide at least 24 hours’ advance notice to cancel or reschedule a pickup. Failure to do so may result in a cancellation or missed-service fee.

ProWash reserves the right to refuse, suspend, or terminate service for reasons including but not limited to nonpayment, unsafe conditions, repeated missed pickups, or violation of these Terms.

9. Client Obligations

Clients must remove all personal property from garments prior to service, including money, jewelry, electronics, and documents. ProWash is not responsible for items left in pockets or for damage caused by such items.

By submitting laundry, you represent that the contents are lawful, non-hazardous, and suitable for standard cleaning processes.

10. Website Use

You agree not to misuse, disrupt, or attempt unauthorized access to ProWash’s website or systems. Use of the website is subject to these Terms and our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of- law principles. Any dispute arising from these Terms or services shall be resolved through binding arbitration in Los Angeles County, California. You knowingly waive the right to a jury trial and to participate in any class or representative action.

PRIVACY NOTICE

Effective Date: January 1, 2024

ProWash Laundry Solutions, LLC values your privacy and is committed to responsible data handling practices.

Information Collected

We may collect personal identifiers (such as name, address, email, phone number), service- related details (order history, preferences), payment information, and limited technical data (IP address, browser type).

Use of Information

Information is used to provide services, manage billing, communicate with clients, improve operations, and deliver service-related updates or marketing communications where permitted.

Disclosure

We do not sell personal data. Information may be shared with service providers solely to support operations, subject to confidentiality obligations.

Data Protection

We employ reasonable administrative and technical safeguards, though no system can be guaranteed completely secure.

Your Rights

You may opt out of marketing messages and request access, correction, or deletion of personal information by contacting contact@prowashlaundrysolutions.com.

Minors

Our services are intended for adults only. We do not knowingly collect data from individuals under 18.

Policy Changes

This Privacy Notice may be updated periodically. Changes will be posted with a revised effective date.

TERMS OF SALE

Effective Date: January 1, 2024

These Terms of Sale govern all purchases and transactions with ProWash Laundry Solutions, LLC.

Pricing and Orders

Pricing is determined by service type, volume, and delivery requirements. Prices are subject to change. Order acceptance is at ProWash’s discretion.

Refunds and Credits

Any refund or service credit is issued solely at ProWash’s discretion following a timely and substantiated claim. Maximum compensation limits are governed by the Terms of Service.

Taxes

Applicable sales taxes will be applied as required by law.

Force Majeure

ProWash is not responsible for service delays or failures resulting from events beyond reasonable control.